![]() ![]() I suspect the model is older or has a problem and why 10 isn't detecting as you see there from having an older chip inside as another possible cause despite having the same model name. Plus the issue of not being detected when plugged into a 3.0 port is not isolated with the Ultra model on just 10 alone ruling the version as the cause. Reconnect the USB/power cables that have been disconnected in the previous step.PS: I have checked health of HDD via HDtune and other software as well and its perfectly healthy + the cable is all good to go. Once the utility has found your drive, click Configure Drive and then click Exit.Double click WDSmartWareVirtualCDManagerforWindows-v1.0.7.4.exe.Unzip the utility (Extract the file using an extraction utility.). ![]()
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